Frequently Asked Questions (FAQ)

a) PAYMENT

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WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major Credit Cards, PayPal, Google Pay, and Apple Pay at checkout. You can also use the "Shop" app for multiple interest-free payments.

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HOW SECURE IS MY PERSONAL INFORMATION?

SuppleMAXED adheres to the highest standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are securely encrypted during transmission using SSL (Secure Socket Layer) technology, the same trusted security protocol used by major companies like Amazon, Google, PayPal, and many others for safe and protected payment processing online.

b) ORDER TRACKING

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MY TRACKING NUMBER IS NOT WORKING

To ensure you've inserted your tracking number correctly, we recommend using copy & paste.

All of our orders should have a tracking number available, however in the unlikely event you don't receive a tracking number, please contact us at support@supplemaxed.com and we will respond as soon as possible with the pertinent information.

You will receive your tracking number by email within a few days from your order. You can then track your order using the code at our Track Order page.

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HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

When your items have been dispatched, we will send a notification email to your registered email address or phone number you used at checkout. The tracking number is normally available within days of dispatch.

You can also check our online order tracking page.

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THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please contact your local post office as they may be holding the item for you. Generally, the post office should deliver the package to you within a day or two.

If you've waited 5 business days or more following the package being marked as delivered, please contact support@supplemaxed.com for further assistance.

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c) SHIPPING & DELIVERY

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DO YOU SHIP INTERNATIONALLY?

SuppleMAXED is still currently working towards worldwide shipping, however we do ship to most major locations . Refer to our Shipping Information page to see the list of countries we deliver to.

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HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?

All items are subject to a short handling period before they are dispatched.

99% of orders leave the warehouse within 1-3 days of payment.

We will notify you by email once your items are shipped out.

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MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

If for any reason whatsoever your items do not arrive within 10 business days from the purchase date, please contact support@supplemaxed.com.

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HOW LONG DOES SHIPPING TAKE?

Please refer to our Shipping Information page, to see how long your delivery will take. Generally,  your order should be shipped within 1-5 business days depending on location.

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HOW IS THE PACKAGE BEING DELIVERED?

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Our parcels are shipped securely from our warehouse and delivered via USPS or FedEx, depending on your location.

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HOW MUCH DO YOU CHARGE FOR SHIPPING?

Our shipping prices will depend on the weight of your order, and the location we are shipping to. Refer to our Shipping Prices page for more information.

In the United States, you'll receive free shipping on all orders over $100.

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d)  RETURNS & REFUNDS

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WHAT IF I RECEIVE A DAMAGED PRODUCT?

If somehow there's been an error in shipping and you've received a product with a damaged seal, please contact support@supplemaxed.com and we can assist you in receiving your new product as soon as possible.

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AFTER PURCHASE

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I'VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG PRODUCT! CAN I CHANGE?

If this happens, please email us at support@supplemaxed.com as soon as possible. While we’ll do our best to assist you, we cannot guarantee changes since orders are processed immediately and typically ship the same day or the following day. If your order has already entered the shipping process, we won’t be able to make changes to it. However, we encourage you to contact us regardless, as we value our customers and will try to help whenever possible.

Please note: Once the order is shipped, we won't be to provide a refund in the case of an incorrect delivery address.

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MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?

Customs, Postal Services & SuppleMAXED are different entities, hence we are not in control of any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. 

Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the SuppleMAXED. For further details of charges, please contact your local customs office. However, depending on location, it is generally very rare to have any problems after ordering.

If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.

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CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send delivery confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order and we might be able to take care of it.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.