Frequently Asked Questions (FAQ)

a) PAYMENT

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WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major Credit Cards, PayPal, Google Pay, and Apple Pay at checkout. You can also use the "Shop" app for multiple interest-free payments.

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HOW SECURE IS MY PERSONAL INFORMATION?

SuppleMAXED adheres to the highest standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are securely encrypted during transmission using SSL (Secure Socket Layer) technology, the same trusted security protocol used by major companies like Amazon, Google, PayPal, and many others for safe and protected payment processing online.

b) ORDER TRACKING

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MY TRACKING NUMBER IS NOT WORKING

To ensure you've inserted your tracking number correctly, we recommend using copy & paste.

All of our orders should have a tracking number available, however in the unlikely event you don't receive a tracking number, please contact us at support@supplemaxed.com and we will respond as soon as possible with the pertinent information.

For help tracking an order, email support@supplemaxed.com.

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HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

When your items have been dispatched, we will send a notification email to your registered email address or phone number you used at checkout. The tracking number is normally available within days of dispatch.

You can also check our online order tracking page.

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THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please contact your local post office as they may be holding the item for you. Generally, the post office should deliver the package to you within a day or two.

If you've waited 5 business days or more following the package being marked as delivered, please contact support@supplemaxed.com for further assistance.

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c) SHIPPING & DELIVERY

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DO YOU SHIP INTERNATIONALLY?

We ship to eligible addresses in the United States, Canada, and selected international destinations. See our Shipping Information page for the current destination list. Checkout confirms availability for your address and items.

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HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?

Orders usually ship within 5 business days of payment.

We will notify you by email once your items are shipped out.

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MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

If your order has not arrived within the estimated delivery time, please contact support@supplemaxed.com. International delivery may take longer because of customs delays.

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HOW LONG DOES SHIPPING TAKE?

US standard delivery estimate: 1–4 business days after shipping.

Canada and listed international destinations: estimated delivery in 2–5 business days after shipping, plus possible customs delays.

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HOW IS THE PACKAGE BEING DELIVERED?

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Our parcels are shipped securely from our warehouse and delivered via USPS or FedEx, depending on your location.

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HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping charges depend on your destination, order amount after discounts, and package weight. Paid standard shipping ranges from $2.99–$43.99 USD for the US, $22.99–$154.99 CAD for Canada, and $16.99–$119.99 USD for the listed international destinations, by weight through 20 lb. Canada and international shipping use weight-based tiers, not a separate XL option. See our Shipping Information rate tables for the exact bands and currencies. Checkout shows available options and the final shipping total.

Eligible US orders of $100 USD or more after discounts receive free standard shipping only when the shipping weight is 10 lb or less. US orders with a shipping weight of more than 10 lb and up to 20 lb pay the listed weight-based shipping rate, regardless of order amount. For orders with a shipping weight above 20 lb, contact support@supplemaxed.com before ordering to discuss shipping availability and charges.

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d)  RETURNS & REFUNDS

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WHAT IF I RECEIVE A DAMAGED PRODUCT?

If somehow there's been an error in shipping and you've received a product with a damaged seal, please contact support@supplemaxed.com and we can assist you in receiving your new product as soon as possible.

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AFTER PURCHASE

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I'VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG PRODUCT! CAN I CHANGE?

If this happens, please email us at support@supplemaxed.com as soon as possible. While we’ll do our best to assist you, we cannot guarantee changes since orders are processed immediately. Orders usually ship within 5 business days of payment. If your order has already entered the shipping process, we won’t be able to make changes to it. However, we encourage you to contact us regardless, as we value our customers and will try to help whenever possible.

Please note: Once the order is shipped, we won't be to provide a refund in the case of an incorrect delivery address.

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MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?

Customs, Postal Services & SuppleMAXED are different entities, hence we are not in control of any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. 

Orders ship from the United States. Customers outside the US may be charged duties, taxes, tariffs or brokerage fees by their country's customs or the carrier. These fees are not included in your order total and are the customer's responsibility.

If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.

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CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department. Orders usually ship within 5 business days of payment. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send delivery confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order and we might be able to take care of it.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.